At RPS, our goal is to deliver high-quality marketing, sales representation, and e-commerce services that help your brand grow. This Refund & Returns Policy explains how we handle refund requests, cancellations, and returns for the services and (if applicable) products or third-party goods we support. For information about our services and the markets we serve, see our About and Services pages.
This policy applies to:
Professional services delivered directly by RPS (for example: Amazon account management, content creation, catalog optimization, promotions & advertising, consulting, and operations support).
Any physical products sold directly by RPS (rare) or products sold through partner/third-party channels in which RPS acted as an intermediary or advisor.
Fees, retainers, and project deposits paid to RPS.
If you purchased a product directly from a third-party marketplace or retailer (e.g., an item placed on Amazon as part of an RPS engagement), returns and refunds for that purchase may be subject to the marketplace’s own policies; we’ll help where we can.
We aim to deliver measurable results and clear deliverables. If you are not satisfied with a specific deliverable, please contact us (see Section 8) within 14 calendar days of delivery to raise your concern so we can rectify it.
For ongoing monthly services (e.g., managed advertising, account management), cancellations require 30 days’ written notice. Fees for the notice period remain payable.
Refunds for services are handled case by case. Typical rules:
Non-refundable: Retainers, account setup fees, and time already spent are generally non-refundable.
Partial refund / credit: If a service milestone or deliverable is materially incomplete or not provided as described, RPS may — at its discretion — issue a partial refund or a credit toward future services once we’ve investigated and attempted remediation.
Full refund (rare): If RPS has not delivered any of the contracted services within the agreed timeframe and cannot reasonably remedy the situation, we may issue a full refund of fees paid for the affected scope.
To request a review (and potential refund), follow the process in Section 8.
If you purchased a physical product directly from RPS: you may return unopened, unused items within 30 days of delivery for a refund, subject to inspection and any reasonable restocking or shipping fees.
If RPS merely facilitated or advised on a third-party sale (for example, a marketplace listing or vendor relationship), the marketplace or vendor’s return policy applies. We will assist with communications, but refunds are governed by the seller’s terms.
Approved refunds will be issued to the original payment method within 7–14 business days of approval.
If a refund is issued as a credit, it will appear on your RPS client account and can be applied to future invoices per the credit terms provided.
The following are generally non-refundable:
Work already completed and delivered as specified in the contract.
Custom creative assets once final files have been released.
Third-party costs incurred on your behalf (ad spend, vendor fees, production costs) — these are billed at cost and are non-refundable once incurred.
Fees for legal, compliance, or regulatory services already performed.
If you dispute a charge with your bank or card issuer before contacting RPS, please notify us immediately. We reserve the right to contest chargebacks that are filed improperly; repeated chargebacks without prior communication may result in suspension of services.
Email our team at info@rps.marketing or use the contact form on our site and include:
Your company name and contact details.
Contract or invoice number.
A clear description of the issue and the remedy you’re requesting.
We will acknowledge receipt within 3 business days and begin a review.
During the review we may ask for additional documentation, examples, or access to relevant accounts to investigate.
We will aim to resolve claims within 14–30 days depending on complexity.
(For general contact information and our offices, see our Contact page.)
RPS may update this policy from time to time. The “Last updated” date at the top reflects the current version. Material changes will be posted on this page.
This policy is part of your agreement with RPS and is governed by the laws specified in your service contract. If you have a signed contract with different refund or cancellation terms, the contract terms will control.
If you have questions, want to request a refund, or need support, contact us:
Email: info@rps.marketing.
Phone: (+20) 11111 529 30
Office (corporate listing): Villa 66, 90th Street New Cairo
